How does your VPN service work?
Once you have setup and configured your device you can connect to our service. As soon as you are connected you establish a secure encrypted "tunnel" through the Internet to our servers. Everything you then do online is encrypted and hidden from prying eyes and third parties. Websites you visit, usernames, passwords and files downloaded will be only known to you.
As you are connecting to our service and given one of our "IP addresses" your identity is also hidden. Your IP address is basically your phone number or address on the Internet. It can reveal your physical location and a host of other private details about you. With a VPN, your real IP address remains hidden behind our service.
Although "encryption", "VPN's" and "IP addresses" may sound complicated to some people, you do not need to be an IT guru to benefit from the protection a VPN offers. We can walk you through setting up your device in as little as 5 minutes.
What do I need to get a VPN?
First of all you need an Internet connection. This can be a standard broadband connection to your home or office. Or it can be a mobile phone broadband or WiFi connection.
Our service works with almost all computers, devices and smartphones. For example: Windows XP/Vista/7/8, Mac OSX, Linux, iPad, iPhone, Android and Windows smartphones. We also support certain routers and other devices. If you are not sure your device is supported, please contact us.
My Internet connection works fine. Do I really need a VPN?
Yes you do! There are many reasons why you will benefit from a VPN, but the main reasons are as follows:
- Unblock Restricted Websites
- Bypass Censorship
- Secure Your Internet Connection
- Act As A Virtual Firewall
- Safely Use Public WiFi Networks
Further details can be found on our why do I need a VPN page.
Is a VPN legal in my country?
Using a VPN is legal in almost all countries. However there are a few countries where using one is not. At the time of writing these counties forbid the use of a VPN: Iran, UAE, and North Korea. However, this doesn't usually stop the citizens of these countries from using a VPN.
What is the difference between a web proxy and a VPN?
A web proxy server is a computer that acts as an intermediary between your computer and another (a website). Web proxy servers will make it appear that you have a different IP address when looking at web content. A web proxy does not work with all websites and will only work on a web browser such as Internet Explorer or Safari. Traffic is not encrypted and can be intercepted.
With a VPN service ALL traffic is routed through a VPN server including instant messaging, emails, web browsing and VOIP traffic. With a VPN the traffic is also encrypted for increased security, as data cannot be spied upon by ISP's or Governments.
Web Proxies are often cheaper, but a VPN is a far superior and secure solution.
I can get a VPN for $3 per month or even for free. Why should I use you?
If someone is offering something for free, you need to ask yourself what they are getting out of the deal. We have seen some free VPN services showing large adverts on the users computers and even selling user details to third parties.
pixelVPN only ever uses the highest spec VPN servers with the latest Intel Xeon processors. We also buy in advance large amounts of bandwidth and IP addresses. We only ever pick datacenters to locate our VPN servers that have very fast and multiple connections to the Internet. Our customers stay with us because of this – and we also employ very knowledgeable customer service staff to help out with any technical issues as soon as they happen.
This in turn results in a far superior and reliable VPN service compared to our competitors who cut corners to keep prices low.
Can I watch TV shows through the VPN?
Of course! In order to watch a TV show on a website in another country you will need to connect to one of our VPN servers in that country. For example, if you would like to watch Netflix and do not live in the USA, then simply connect to one of our VPN servers located in the USA.
Your computer or device will then appear to be in the USA!
Do you monitor my web surfing or keep any logs?
Can I use your VPN instead of my current Internet provider (ISP)?
No, a VPN service requires a working Internet connection in order to function. It can be any kind of Internet connection such as ADSL, Cable, 3G/4G Mobile, WiFi or Satellite.
Can I get a trial account?
No we do not offer trial accounts as they are often abused. We do however offer a 30 day money back guarantee if you are not satisfied for whatever reason.
What will my ISP see when I am connected to your VPN?
Your ISP will only see a secure encrypted connection to one of our VPN servers. They will not be able to see what websites you are visiting or who you are communicating with online. All Internet traffic will be hidden from them.
Can I download torrent P2P files when connected to your VPN?
You can download torrents and use P2P software. However you are not permitted to download any illegal torrents or share copyrighted material. If pixelVPN receives a copyright notice we will terminate the offending VPN account immediately.